net11 Terms and Conditions

These Terms and Conditions (hereinafter referred to as "Terms") apply to the use of the net11 platform and all its services. When you register, log in, or use any service on net11, you are automatically considered to have accepted these Terms.

net11 is an online gaming and betting platform that provides casino games, sports betting, and live gaming services for users in Bangladesh. These Terms form a legally binding agreement between you and net11.

We reserve the right to modify these Terms at any time. For significant changes, we will make reasonable efforts to notify you in advance. Continued use of the site after any changes will be considered acceptance of the revised Terms.

To open an account and use services on net11, you must meet the following conditions:

• You must be 21 years of age or older.
• You must not reside in a country or region where online gaming is completely prohibited.
• You must have a valid mobile number linked to bKash, Nagad, Rocket, or Upay.
• You may only operate one account; creating multiple accounts under the same person's name is prohibited.
• You must provide accurate and complete information at the time of registration.

net11 reserves the right to verify the above eligibility at any time. In the event of false information, the account may be immediately suspended or closed and the associated balance may be forfeited.

3.1 Registration and Verification

After successful registration, net11 may verify your identity if required. Withdrawal privileges may be temporarily restricted until the verification process is complete.

3.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Sharing this information with any third party is strictly prohibited. If you suspect any unauthorized access to your account, notify our support team immediately.

3.3 Account Suspension and Closure

net11 reserves the right to suspend or close an account without notice in any of the following cases:

• If any clause of the Terms is violated.
• If evidence of fraud or dishonest behavior is found.
• If it is confirmed that multiple accounts are being operated under the same person's name.
• If identity verification fails or false information has been provided.

4.1 Deposit Rules

The accepted methods for depositing funds on net11 are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳100. Deposited funds are generally credited to the account instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit.

4.3 Verification Requirements

For larger withdrawal amounts, net11 may require some additional identity verification steps. This is done in the interest of platform security and financial protection.

5.1 Welcome Bonus

net11 offers new members a 100% bonus on their first deposit — up to ৳8,000. For example, if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.

5.2 Wagering Requirements

Before withdrawing bonus funds, a 10x wagering requirement must be met. Wagering is calculated based only on the bonus amount (not the combined deposit and bonus). For example: for a ৳1,000 bonus, you must wager ৳1,000 × 10 = ৳10,000, after which the bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each person is eligible to receive the welcome bonus only once.
• If multiple accounts are identified at the time of receiving a bonus, the bonus will be cancelled.
• net11 reserves the right to modify or withdraw any promotional offer.
• Any evidence of bonus abuse may result in account suspension.

5.4 VIP Program

net11's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier provides weekly cashback and additional benefits. VIP tier cashback rates range from a maximum of 0.2% at Bronze to a maximum of 1.2% at Diamond. Tiers are determined and updated based on the user's regular activity. net11 reserves the right to make final decisions regarding VIP cashback and rewards.

net11 takes responsible gaming very seriously. We believe gaming is a form of entertainment, and we all need to work together to keep it enjoyable.

• Avoid placing bets beyond your financial means.
• If you feel gaming is affecting your daily life, please take a break.
• Do not allow minors (those under 21 years of age) to use your account.

To learn more about responsible gaming, visit our Responsible Gaming page. You can also contact our support team to set a temporary break or limits on your account.

The following activities are strictly prohibited on the net11 platform, and any violation may result in account closure and balance forfeiture:

• Attempting to obtain bonuses or rewards through fraudulent means.
• Using automated software, bots, or other technical methods to play games.
• Coordinating bets with members of the same family or group (collusion).
• Depositing funds obtained from illegal sources (money laundering).
• Intentionally exploiting any technical vulnerability in the system.
• Behaving disrespectfully toward net11 staff or other users.

All content on the net11 platform — logos, graphics, text, software, game interfaces, and other elements — is protected under the intellectual property rights of net11 or its licensed partners.

You may not copy, reproduce, distribute, or commercially use any part of this content without net11's written permission. Permission exists to view content for personal, non-commercial use.

net11 bears no liability for the following:

• Interruptions to games caused by internet disconnection or technical issues.
• Damage caused by problems with your device or software.
• Delays or failures in processing by third-party payment providers.
• Loss caused by your own negligence or errors.

net11 always strives to provide uninterrupted service. However, temporary disruptions may occur due to maintenance or technical reasons — in such situations, we will restore service as quickly as possible.

net11 places the highest priority on protecting your personal information. We keep your data secure using SSL encryption and modern security technology. To learn more about how your information is collected, used, and stored, please read our Privacy Policy.

net11 does not sell your personal information to any third party. However, necessary information may be shared with trusted partners for service operations, as detailed in the Privacy Policy.

If any dispute arises between net11 and a user, an attempt will first be made to resolve it through direct discussion.

11.1 How to Submit a Complaint

• First, report the matter to our live chat support (24/7).
• For written complaints, send an email to [email protected].
• Include a full description of the complaint and any relevant information.

11.2 Disputes Regarding Game Outcomes

For any disputes regarding game outcomes, the data held on net11's servers will be considered final. net11 reserves the right to correct any result that was incorrectly displayed due to a technical error.

The legal framework and jurisdiction applicable to the interpretation and enforcement of these Terms will follow net11's registered jurisdiction. The user acknowledges that it is entirely their own responsibility to use the service in compliance with the local laws of their country.

net11 reserves the right to restrict or discontinue service to users in any region where there are legal obstacles to operating online gaming services.

net11 reserves the right to change, revise, or cancel any part of these Terms at any time. For significant changes, we will display a notice on the platform or attempt to notify you at your registered email.

If you continue to use net11 after revised Terms are published, you will be considered to have accepted those changes. You are therefore encouraged to check this page regularly.