net11's Responsible Gaming — Your Safety Is Our Priority
Alongside an enjoyable gaming experience, net11 ensures that every player can play safely, consciously, and in a controlled manner — because responsible gaming is the best way to play.
Why is Responsible Gaming So Important?
Online gaming is fun, exciting, and when enjoyed in the right way, it can be a healthy form of entertainment. But like any form of entertainment, going beyond your limits can cause problems. net11 believes every player should have full control over their own experience.
That is why we have built several protection tools — deposit limits, time-out options, and self-exclusion — to help you play mindfully. Remember, gaming is never a solution to problems and there is no guarantee of winning. Only bet money that, if lost, will have no impact on your daily life.
Quick Overview — Key Information
- Age restriction: 21+ only
- Set your own deposit limits
- Take a time-out at any time
- Self-exclusion option available
- 24/7 support in Bengali and English
- SSL encryption — your data is fully secure
Protection Tools You Can Use
net11 provides the following tools to give every player full control over their gaming experience.
Set Deposit Limits
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately — if you increase it, the change takes effect after 24 hours.
Time-Out Option
If you want to take a break for a few days, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
Self-Exclusion
If you feel your gaming is getting out of control, take self-exclusion. Once this step is activated, it cannot be unlocked before the set period ends.
Bet History Review
Log into your account to view a complete history of all bets, deposits, and withdrawals. Analyze your own habits and make informed decisions.
24/7 Support Team
For any concern, reach our support team via live chat or email. Support is available in both Bengali and English.
Awareness Reminders
When you play for an extended period, net11 sends automatic reminders. These notifications help you take a break and assess your situation.
Recognize the Signs of Problem Gambling
Ask yourself the questions below. If you answer "yes" to more than one, consider seeking help.
- Are you betting more to try to win back money you have lost?
- Are you hiding your gaming from family or friends?
- Have you repeatedly tried and failed to stop gaming?
- Are you betting money meant for everyday expenses?
- Do you feel restless or anxious when you are not gaming?
- Are you unable to focus on work or studies?
- Has gaming put you in financial difficulty?
Build Healthy Gaming Habits
Following a few simple habits will keep gaming enjoyable at all times.
- Set a fixed budget before you play and stick to it.
- Set a time limit for each session.
- Never bet when you are emotional or under the influence of alcohol.
- Do not think of gaming as a source of income — it is entertainment.
- Take regular breaks and spend time on other activities.
- Handle losses with a clear head — try again another day.
- Talk openly with your family about your gaming habits.
What to Do If You Have a Problem
Feel like gaming is getting out of control? Follow the steps below — we are always here for you.
Know Yourself
Check the signs listed above against your own behavior. Be honest with yourself — this is the first and most important step.
Take a Time-Out or Self-Exclusion
Log into your net11 account and activate a time-out or self-exclusion from the settings. It will take effect immediately.
Contact Us
Speak directly with our responsible gaming team via live chat or by emailing [email protected]. We will help you with full confidentiality.
Seek Professional Help
If needed, reach out to a mental health professional or addiction counselor. Seeking professional support is a sign of courage.
Talk to Family and Friends
Share your concerns with the people closest to you. Social support is one of the most effective tools on the road to recovery.
All services on net11 are for people aged 21 and above only.
21+ Age Policy — No Exceptions
Registration and gaming on net11 are permitted only for individuals aged 21 and above. This age verification policy is a core pillar of our platform and is never relaxed under any circumstances.
Our identity verification process confirms age through a national ID card or passport. If there is any suspicion that an account belongs to a minor, it is closed immediately and the full balance is returned.
A note for parents: Please use parental control software on your devices to prevent children and teenagers from accessing sites of this nature.
Need Help? We Are Here
Live Chat Support
net11's live chat service is available seven days a week, 24 hours a day. Get help on responsible gaming topics in Bengali or English — whichever you prefer.
Our trained team will listen to your concerns with sensitivity and help guide you toward the right solution.
Email Support
Email us for anything related to responsible gaming:
Your identity and contact details will be kept completely confidential. We will respond as quickly as possible.
Frequently Asked Questions
Play Responsibly,
Enjoy the Experience
Play within your limits and enjoy the best games on net11. Whenever you need help, we are always here.