Frequently Asked Questions
All answers to your questions in one place at net11
Everything you want to know about deposits, withdrawals, VIP benefits, identity verification and cricket betting — all in one place, in simple and easy-to-understand language.
Welcome to net11. On this page we have organised the most frequently asked questions from our players into five categories — VIP cashback, withdrawals and deposits, identity verification (KYC), and cricket and sports betting. Each answer is written in a direct and clear way so you can make decisions quickly. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
VIP Benefits
Each week, your cashback is calculated at a fixed rate based on your net losses. At the end of the week, the cashback amount is added directly to your account, and you can use it the following week. The cashback rate depends on your VIP level — the higher the level, the higher the rate.
net11 has five VIP levels in total:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.7% weekly cashback
Platinum — up to 1.0% weekly cashback
Diamond — up to 1.2% weekly cashback
The more you play, the higher your level and the more cashback you earn.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.7% weekly cashback
Platinum — up to 1.0% weekly cashback
Diamond — up to 1.2% weekly cashback
The more you play, the higher your level and the more cashback you earn.
Your VIP level is determined by your active play on the platform. The more regularly you play and the more activity there is on your account, the faster you move up to the next level. Starting from Bronze, you can work your way up to Diamond through consistent progress.
In addition to weekly cashback, higher-level VIP members receive priority customer service, early access to special promotions, and personalised offers. Diamond-level members also have access to a dedicated account manager, making the experience even more premium.
Staying active regularly is important to maintain your VIP level. If there is no activity on your account for an extended period, your level may be re-evaluated. However, if you keep playing regularly, holding onto your earned level is not difficult. Contact our live chat for more details.
How to Withdraw Money
Yes, but you need to meet the wagering requirement before withdrawing bonus funds. The wagering requirement on net11's welcome bonus is 10x — calculated on the bonus amount only, not the deposit. For example, if you receive a ৳1,000 bonus, you need to place ৳10,000 in bets before withdrawing winnings from that bonus.
Approved withdrawals on net11 typically arrive in your bKash, Nagad, Rocket or Upay within 1 hour. This is one of the fastest turnaround times among online gaming platforms in Bangladesh. We aim to maintain this timeframe at night and on weekends as well.
A pending status means your request is being processed. It is usually completed within 1 hour. If it takes longer than 1 hour, make sure your KYC verification is complete and the mobile number on file is correct. If the issue persists, contact us via live chat or at [email protected].
The minimum withdrawal amount on net11 is ৳800. Withdrawal requests below this amount cannot be submitted. However, you can accumulate multiple smaller wins until you reach ৳800 and then withdraw them together.
No. For security reasons, withdrawals can only be made to a mobile wallet (bKash, Nagad, Rocket or Upay) registered in your own name. The name on the wallet must match the name on your account. Transfers to third-party numbers are not permitted, and this is in place to protect your account.
How to Deposit Money
After logging in to net11, go to the "Deposit" option and select bKash. Send money from your bKash app to the number shown on screen. Submit the transaction ID on the page. Your balance is usually credited within a few minutes. The minimum deposit amount is ৳100.
Deposits usually appear in your account within 5–10 minutes. If it takes more than 15 minutes, keep your transaction ID handy and let us know via live chat or at [email protected]. Having the transaction ID allows us to resolve the issue quickly.
net11 currently supports deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most widely used mobile payment methods in Bangladesh, so you can use whichever one you prefer. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
The minimum deposit amount for each method (bKash, Nagad, Rocket, Upay) is ৳100. This limit is the same across all payment methods, so you can start playing with a small amount.
Yes, your first deposit on net11 comes with a 100% match bonus of up to ৳8,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus — giving you a total balance of ৳2,000. The wagering requirement is just 10x the bonus amount. See the full terms and conditions for details on the welcome bonus.
Identity Verification (KYC)
KYC, or identity verification, is primarily for the security of your account. It ensures that only you can operate your account and that no one else can withdraw money in your name. It is also essential for maintaining a fair and safe environment on the platform.
KYC is usually requested before a large withdrawal for the first time, or when unusual activity is detected on an account. In some cases, verification may be required shortly after registration. Completing verification quickly keeps the withdrawal process smooth.
A National ID card (NID) is generally accepted as proof of identity. A passport or birth registration certificate may also be considered. The document must be clear and legible, and expired documents will not be accepted. Good image quality speeds up the verification process.
The name on your net11 account and the name registered on your mobile wallet must be the same. If the names do not match, the withdrawal process may be blocked and the request may be rejected for security reasons. To avoid this issue, make sure to enter the correct name at the time of registration.
If your verification is rejected, our support team will usually let you know the reason. The most common reasons are a blurry image, an expired document, or a name mismatch. Re-submit with the correct documents. If you are unsure what went wrong, contact us via live chat or at [email protected].
Cricket & Sports Betting
Yes, net11 offers betting on the Bangladesh Premier League (BPL), T20 World Cup, IPL and various other international cricket tournaments. You can participate in popular markets such as match winner, toss result, and top run scorer.
Live in-play betting means placing bets in real time while a match is in progress. The odds change according to how the match unfolds. For example, in a Bangladesh vs India match, if a wicket falls mid-game, the odds update accordingly. It is very popular because of the opportunity to make quick decisions.
If a match is cancelled or declared a no-result due to rain, bad weather, or any other reason, the bets on that match are generally declared void and the full stake is refunded. For specific rules, please read net11's sports betting terms or ask our support team.
The most popular cricket markets among Bangladeshi players are: Match Winner (which team will win), Over/Under Total Runs (whether runs in a specific innings will be more or less than a set number), Top Run Scorer, Toss Winner and Method of First Wicket. Each market has its own separate odds.
Decimal odds are straightforward to read — the number represents your total return. Example: if the odds on a market are 2.50 and you place a ৳100 bet, you will receive ৳250 if you win (including your stake). That means a profit of ৳150. The higher the odds, the higher the return — but the chance of winning is comparatively lower.
Have more questions? We are ready to help
For any issues or queries, contact our 24/7 support team — assistance is available in both Bengali and English.
Live Chat — available directly on the site, 24 hours a day, 7 days a week
Email: [email protected]