net11's Privacy Policy
Protecting your personal data is our top priority — this policy explains how net11 collects, uses, and keeps your information secure.
Welcome to the net11 platform. This Privacy Policy ("Policy") describes how net11 ("we", "us", "our") collects, processes, stores, and protects the personal data of users of our website, applications, and related services ("Platform"). By using our Platform, you agree to the terms of this Policy.
We believe every user has the right to control their own data. That is why we always operate with transparency and respect your privacy. Please read this Policy carefully — if you have any questions, contact us.
1. What Data We Collect
Various types of data may be collected when you create an account, use services, or carry out financial transactions on the net11 platform. Details are set out below:
1.1 Data You Provide Directly
When you voluntarily provide information on our Platform, we may collect:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment-related information (such as mobile banking numbers — bKash, Nagad, Rocket, Upay)
- Document information required for identity verification
1.2 Automatically Collected Data
When you use our Platform, the following data may be collected automatically:
- IP address and device type
- Browser version and operating system
- Data obtained through cookies and similar tracking technologies
- Platform activity logs (login times, pages visited, gaming history)
- Approximate location data (IP-based)
Our Platform uses SSL encryption to keep your personal and financial data secure. We never store your password in plain readable form.
2. Purpose of Data Use
net11 uses collected data only for the legitimate purposes listed below:
- Account management: To create, verify, and maintain your account.
- Service delivery: To provide gaming, betting, and other platform features.
- Financial transactions: To process deposits (bKash, Nagad, Rocket, Upay) and withdrawals.
- Customer support: To resolve your issues via live chat and email.
- Security: To prevent fraud, unauthorized access, and misuse.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To improve platform quality and user experience.
- Communications: To send important notifications, technical updates, and security alerts.
3. Data Sharing and Disclosure
net11 never sells your personal data to third parties. However, data may be shared in the limited circumstances below:
3.1 Service Providers
Limited data may be shared with trusted third-party service providers who support our operations — such as payment processors, technical infrastructure providers, and gaming software suppliers. These providers are required to process data according to our instructions and may not use it for their own purposes.
3.2 Legal Requirements
Data may be disclosed in response to a legal obligation, court order, or valid request from a government authority. In such cases we will disclose only what is legally required.
3.3 Fraud Prevention
In cases of financial fraud, identity fraud, or platform misuse, necessary data may be shared with the relevant authorities or partners.
4. Cookies and Tracking Technologies
The net11 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential cookies: Required for the Platform to function properly — login sessions, security verification, and similar functions.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Collect usage statistics to help improve the service.
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit Platform functionality.
5. Data Retention and Security
We retain your personal data only for as long as it is necessary or legally required. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations.
5.1 Security Measures
net11 takes the following technical and organisational steps to protect your data:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Password hashing — your password is never stored in plain readable form
- Two-factor authentication
- Regular security audits and testing
- Restricted data access — only authorised staff can view data on a need-to-know basis
- Secure and encrypted data storage
Transmitting data over the internet is not entirely risk-free. We make every effort to ensure maximum security, but no system is completely without risk. Keep your account password confidential and log out after using an unfamiliar device.
6. Your Rights
You have certain important rights regarding your personal data, which net11 respects:
- Right of access: The right to know what data we hold about you and to receive a copy.
- Right to rectification: The right to request correction of inaccurate or incomplete data.
- Right to erasure: The right to request deletion of your data in certain circumstances.
- Right to restrict processing: The right to request that data processing be limited in certain cases.
- Right to object: The right to object to marketing communications.
- Right to data portability: The right to receive your data in a structured, commonly used format.
To exercise any of these rights or to make any data-related request, please contact our support team.
7. Identity Verification (KYC)
To maintain a safe and responsible gaming environment and to prevent financial fraud, net11 follows a Know Your Customer (KYC) process. As part of this process, users may be asked to provide identity documents.
Documents and information collected during the KYC process are used solely for identity verification, fraud prevention, and meeting legal obligations. This information is stored with the highest level of security and is not accessible to unauthorised individuals.
8. Protection of Minors
net11 strictly prohibits anyone under the age of 21 from using the Platform. We do not knowingly collect personal data from minors. If we become aware that someone under 21 has created an account, that account and all associated data will be deleted immediately.
If you believe a minor has registered an account on our Platform, please contact us.
9. Third-Party Links and Services
Our Platform may include services from game providers and other third parties. These third parties have their own privacy policies, which can be found on their respective websites. net11 is not responsible for their data collection or use practices. We recommend reading the privacy policy of any third-party site or service before using it.
10. Changes to This Policy
net11 reserves the right to update this Privacy Policy from time to time. For significant changes, we will post a notice on the Platform or notify you at your registered email address. Continued use of the Platform after any changes means you have accepted the updated Policy.
The "Last Updated" date at the top of the page always indicates the date of the most recent change. We recommend reviewing this Policy regularly.
11. Applicable Law
This Privacy Policy is governed by applicable laws and regulations. Any dispute related to data protection will be resolved in accordance with the relevant legal framework. We are always committed to complying with our legal obligations.
Privacy Contact
For any questions about your personal data, this Privacy Policy, or your rights, please contact our support team. net11's support team is available 24 hours a day, 7 days a week in both Bengali and English.
We will respond to your request as soon as possible. Requests to delete or correct data may require identity verification.